Brian Vellmure presents, on his CRM Strategies blog, his 6 takeaways from the conference:
1. Social CRM influentials are living what they preach.
2. Companies MUST align their entire existence around helping their customers accomplish what they are trying to do.
3. Customer Experience trumps everything
4. There is a great battle for business platforms brewing.
5. The Social Web is on a collision course with the enterprise
6. Social CRM is still in its infancy.
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