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This post in the Captico blog reviews 12 tools for tracking Twitter sentiment: Twitter Search, Twitter Sentiment, SocialMention, Sysomos, zi, Twnedz, Next State Evolution-Sentiment Analysis, StatsIt, Twittratr, Evri, Analyze Words, and MoodViews. To read the original article, click here
ACS Discusses Social CRM and Next-Generation Customer Service Michael Wooden, SVP, market development for ACS, A Xerox Company discusses ACS Social CRM offering Community as a Strategy. To read the original article, click here
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