Posted by Jean-Marie Bonthous Summary: It’s the strategies, stupid.Even smart CIOs and well-managed enterprises are having problems as they embrace mobility. And while mobile devices and apps are new and complicated in ways far different from PCs and server applications, the challenges confounding IT leaders tend to be less technical and more business and strategic. That’s according to an IDG [...]

  Photo by DonnaGrayson, on Flickr Customers now expect service where they are, at the time they choose, in the format they choose. And they want to have a say in what is offered to them. The tremendous potential that social networking offers to meet this challenge has become clear to most financial advisors. However regulatory hurdles in the financial [...]

update CRM introduced “Cosmic,” a new software module that extends its award-winning CRM platforms to the social Web. The solution is now available for beta trials in the US and offers a broad mix of social media, web monitoring and analytical features, enabling life sciences companies to leverage the explosive growth of social media communications and integrate crucial data into [...]

There’s been lots going on in what Forrester calls the “interaction-centric customer service vendors”. These are the vendors that manage the high-volume, transaction-oriented relationships – those often encountered in B2C environments, over the multiple communication channels (email, chat, social, phone etc) that exist today. RightNow announced their RightNow’s CX for Facebook app, eGain also solidifies its social footprint by announcing [...]

Jive business partner, SourceN has announced that it has integrated the Jive platform with the Message Insight multi-channel messaging and social marketing platform. Message Insight enables Jive communities to communicate over virtually any communication channel including email, SMS, MMS, IM, Text to Speech, Twitter, and other social media. According to the company , the integration of Jive and Message Insight [...]

Google Apps Marketplace offers a number of applications that are designed for Google Application users. The big deal for businesses is that many of these apps are “installable apps” that integrate directly with Google Apps. With so many organizations using Google Apps — including Gmail, Google Calendar and Google Docs — it is not surprising to see a growing number [...]

Zoho has been winning over users with its ever-increasing range of small and midsize business apps. It started out with office productivity, then moved into collaboration and now has a well-rounded suite of larger-scale apps for bigger businesses. With apps to rival most players on the desktop or web space, Zoho is now busy tying them all together to offer [...]

The discussions for and against on-demand (SaaS) and on-premise business applications have been a long-time mainstay in corporations among business users and IT. As you’re considering an investment in or renewal of a customer relationship management (CRM) or sales force automation (SFA) solution, then you’ve likely heard these discussions. Before making a decision, please review this simple guide to help [...]

The Top 10 Enterprise CRM Vendor Report reveals: • The top 10 Enterprise CRM vendors you should consider. • Published vendor pricing. • Highlights of each vendor’s CRM strengths. • Vendor background and contact information to get you started. • How only certain Enterprise CRM vendors can fulfill the complex needs of large/global organizations. You will need to register to [...]

The Top 10 Small Business CRM Vendor report reveals: • The top 10 Small Business CRM vendors you should consider. • Published vendor pricing. • Highlights of each vendor’s CRM strengths. • Vendor background and contact information to get you started. • How vendors serve the small businesses with tailored-made CRM that are just right. • You will need to [...]