update CRM introduced “Cosmic,” a new software module that extends its award-winning CRM platforms to the social Web. The solution is now available for beta trials in the US and offers a broad mix of social media, web monitoring and analytical features, enabling life sciences companies to leverage the explosive growth of social media communications and integrate crucial data into [...]

There’s been lots going on in what Forrester calls the “interaction-centric customer service vendors”. These are the vendors that manage the high-volume, transaction-oriented relationships – those often encountered in B2C environments, over the multiple communication channels (email, chat, social, phone etc) that exist today. RightNow announced their RightNow’s CX for Facebook app, eGain also solidifies its social footprint by announcing [...]

InsideView, a provider of sales and marketing intelligence, has been recently named to leading IT market research and advisory firm IDC’s Innovative Software Companies Under $100M to Watch list. According to the company’s news release on Live-PR, it was named under the Social Business Solutions category for enterprise social solutions that support the transformation to a social business. “Companies are [...]

Jurgen Appelo, on the SocioToco blog, publishes a list of Social CRM influencers, which he has created according to these people’s connections on Twitter, Linkedin and Facebook, which, he says, “might be an indication of these people’s influence.” Jeremiah Owyang comes first, followed by John F. Moore and Dion Hinchcliffe. Paul Greenberg is only #19. For more articles about a [...]

Ektron’s social strategist Mike Pascucci describes what Social CRM means to your business and demonstrate how Ektron’s Social CRM solution: • Consolidates activities • Provides an easy-to-use interface • Integrates with other tools (Salesforce and Twitter) • Broadcasts your content To read the original article, click here

This demo shows you how to utilize Social CRM tools from Salesforce.com, for recruiting. To read the original article, click here