Attensity Respond for Social Media expands upon Attensity’s current solution for social media monitoring and measurement, Attensity360. By combining Attensity360 with Attensity Respond for Social Media it becomes possible to monitor and generate insights from millions of Tweets, Facebook posts, review sites, blogs and more. The platform analyzes and classifies them using advanced semantic technologies selects the data that are actionable and routes them throughout the enterprise for response in near real-time. This allows enterprises to improve customer satisfaction, reduce support costs and improve customer loyalty, and identify product and competitive threats and opportunities early.
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